Tens of thousands of travellers booked to fly to Thailand have been advised to stay at home, while many stuck there are desperate to get back following political unrest.
If you're one of the hundreds of thousands stranded by the volcanic ash cloud, this is a full Q&A guide on your refund, employment and financial rights.
Banks and lenders say they will continue to missell debt insurance, as it was revealed consumers could be due over £4 billion in compensation over the next five years.