Complaints about financial firms to the independent Ombudsman Service were up by 18% during the second half of last year, after many banks and other providers wrongly rejected consumer gripes.
The Financial Services Compensation Scheme (FSCS) has juggled its compensation limits this week which brings bad news for those with insurance but good news for investors.
A ban on the sale of debt insurance is still at least a year away after the Competition Commission (the CC) revealed it will only lay out its next steps to protecting consumers next summer.