A couple who lost over £1,300 when online travel agent Lowcostholidays collapsed have managed to get that money back plus an extra £300 to cover the cost of rebooking their holiday, in another stunning reclaim success .
A number of holidaymakers who have booked with major online travel agent Alpharooms have reported turning up to hotels booked through the site only to be forced to pay again or seek alternative accommodation because their rooms hadn't been paid for.
Long-suffering Southern rail passengers will be among the first in the UK to benefit from a new Government scheme that will force firms to pay out if a train is more than 15 minutes late – but the scheme won't be rolled out across the country until at least 2020.
Airline Monarch has announced it has successfully renewed its Air Travel Organiser's Licence (ATOL) less than 24 hours before it was due to expire, ensuring its flights can continue operating as normal.
The value of the pound reached 31-year lows last night, after a 'flash crash' meant it was at one point worth just $1.18. It's since recovered slightly, but many due to go on holiday will now be wondering about their purchasing power abroad.
Passengers who have booked certain short-haul flights with British Airways taking off from 11 January next year may want to pack some extra snacks after the airline announced it will no longer be providing complimentary food and drink.
Train passengers may now be able to claim a refund for issues other than just delays – such as overcrowding, broken loos and a lack of Wi-Fi on certain journeys – following an extension of the Consumer Rights Act 2015, which could also allow more people to claim for flight delays.
Airline Monarch has won an extension to its ATOL licence after securing "significant further investment", meaning its flights and package holidays will continue to operate as normal for the time being.
The proportion of trains which are cancelled or significantly delayed has increased by almost two-thirds year-on-year, Network Rail's latest figures reveal. But in most cases you can claim at least a partial refund if your train arrives more than 30 minutes late.
28 September 2016
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