Mobiles

Tens of thousands of current and former EE and T-Mobile phone customers are sharing in a £1 million refund after they were incorrectly charged VAT while using their phones outside Europe.

EE, Orange, T-Mobile, Virgin Mobile and Tesco Mobile customers travelling outside the European Economic Area (EEA) are being charged when someone leaves them a voicemail even if they choose not to listen to it.

The Government has reached a deal with the four mobile networks to improve coverage across the UK, the Department for Culture, Media and Sport has announced today.

Hundreds of Utility Warehouse mobile customers will have their unlimited data allowance cut when the perk is scrapped for Gold customers in January.

MoneySavingExpert.com is today calling for new rules to force mobile phone providers to display clear APRs on smartphone contracts to ensure users understand that by signing up to a mobile phone contract they're effectively taking out a loan to pay for the handset.

Mobile phone users who send a smiley or sad face, or any type of picture icon, in a text could be stung with massive charges – with one user billed more than £200 as a result of using these emojis.

Thousands of Three Mobile customers who are out-of-contract will be moved off their current deal to a "similar" plan next year as the provider phases out old tariffs – but whether you're a winner or a loser depends on your current package.

If you're planning to buy a latest model phone from O2, be aware that you'll actually be taking out a loan for the handset, which will appear on your credit file and could impact your ability to get credit elsewhere.

Ofcom has fined mobile network Three £250,000 for poor handling of customer complaints.

The telecoms regulator has fined insurer Ageas £10,000 for making abandoned calls to UK consumers.