Broadband

Plusnet home phone and broadband customers will be hit with price hikes from 2 September, although affected customers can leave penalty free as a result.

Mobile and broadband provider EE has been fined £1 million for failing to tell customers who'd complained about its service that they could take gripes to a free independent arbitrator. But affected customers may still be able to take their complaint further.

Plusnet has again been voted the top home phone and broadband provider for customer service, while AOL and EE take the wooden spoon, new research from MoneySavingExpert.com reveals.

Millions of broadband and landline customers should find it easier to switch providers from tomorrow, communications regulator Ofcom says .

Millions of BT Sport customers face huge price hikes from August, including a £60/yr rise for those previously promised 'free' sport with their broadband. But you can beat it – we explain how.

New sign-ups to the online TV and movie streaming service Netflix will pay more for their monthly membership from today.

Communications regulator Ofcom is forcing broadband providers to let customers walk away from contracts at any point if speeds fall below "acceptable levels".

Three has backtracked on a promise it made to customers last year not to hike prices mid-contract.

Students heading home from university for the summer could be able to claim a £36 refund for the unused part of their TV licence. They should also diarise to close or switch any energy or broadband accounts.

TalkTalk broadband, TV and home phone customers are to be hit with price hikes from 1 June, and the provider is scrapping free local calls for 200,000 users from 1 July.