Banking

The NatWest Group is to close 32 of its NatWest and RBS branches across the UK between May and July this year. This is in addition to 5,000 branch closures initiated over the past five years. We have a full list of the sites being shut below and what to do if your local branch is closing.

Masthaven Bank is to stop offering personal savings accounts and home mortgages to both new and existing customers over the next two years, it's been announced today (1 February). The provider plans to completely exit these UK markets by the end of 2023 - though there's no immediate change for savers or borrowers.   

Customers of the majority of the UK's biggest banks and building societies will be able to continue to use Post Office counters for basic banking until at least the end of 2025, as part of a new agreement announced today (Monday 31 January), making life easier for those who rely on cash.

A grandfather of two, who was tricked out of £25,000 by fraudsters purporting to offer NHS Covid passes, has got his life savings back after MoneySavingExpert.com intervened. He's now warning others about the scam to make sure they don't get caught out.   

Lloyds Bank has been ordered by the Financial Ombudsman Service (FOS) to settle a so-called 'Section 75' claim that is almost two-years old after the high-street lender tried to avoid making a payout because the items were bought via PayPal. We have the full details below and what to do if you face similar problems.

Nearly 5,000 bank branches have been closed since 2015 - or are scheduled to be shut - according to data from Which?, leaving millions of people at risk of being cut off from vital banking services.

Revolut has given 50,000 people a £20 free credit after users of the app experienced delays in making purchases and carrying out transfers during the Black Friday sales. The company told MoneySavingExpert.com (MSE) it had identified most people who encountered problems but said those who have not received a payment, but did face difficulties, should get in touch.

Nationwide customers have been unable to transfer money in or out of their bank account since around 7am, leaving some without wages just days before Christmas. The bank says it is trying to resolve the problem, which means there is currently a delay on outbound and inbound faster payments. 

HSBC customers who use the bank's app should carefully check the value of any transfers they make after it changed the way people enter payments, with some warning they nearly transferred thousands of pounds by mistake.

TSB is to close 70 branches across the UK between April and June next year. This is in addition to the 164 branches closed already this year. We have a full list of the sites being shut below and what to do if your local branch is closed.