Isabelle Walker

Money Features Writer

Isabelle Walker is a Writer on the Money Features team, she looks after all our content related to benefits, reclaim rights, pensions, credit scoring, and assists with MSE’s work on car finance redress. She also recently published MSE’s guide to the government’s new Making Tax Digital system.

Before joining MSE in November 2025, Isabelle worked at an international membership organisation for lawyers covering stories related to human rights, technology, and press freedom. In her spare time, Isabelle likes to read, practice yoga, and cook elaborate recipes (and eat the results).

Latest from Isabelle Walker

Reclaim mis-sold guarantor loans for free

In the past few years guarantor loans have been widely mis-sold, with affordability and lack of proper credit checks being particular issues. In this guide we'll run you through what counts as mis-selling and how to make a reclaim.

22 June 2026

Do I need parcel protection insurance for sending parcels?

Consumers lose £670 MILLION to parcel delivery problems every year, according to Citizens Advice. Yet paying for parcel protection insurance is NOT the no-brainer it seems, as your consumer rights give you protection for free. This guide explains your rights, and how to complain and (hopefully) get compensation if your parcel's lost, damaged, or stolen.

22 June 2026

Excess bank charges are no longer such an issue as many banks aren't charging fees for going over your overdraft limit any more. Yet many people in financial hardship can still reclaim past charges worth up to £100s – joining the £1bn already repaid. This guide runs through whether you might be eligible, how much you could get back and how to make a reclaim, including free template letters.

16 June 2026

15 June 2026

Managing finances for vulnerable individuals who cannot handle their own banking or benefits can be challenging. There are two main options: appointeeship – which is benefits specific – or obtaining power of attorney – which gives you the ability to manage someone’s financial affairs more broadly. We’ll break down both options, including how to apply for each.

15 June 2026

Have you taken some taxable money from your pension for the first time? If so, you could be one of thousands of people due back £1,000s or even £10,000s in overpaid tax. And while you will be refunded any overpayment automatically by the end of the tax year, it still leaves you temporarily out of pocket – in some cases by up to 12 months. This guide talks you through whether you've overpaid and, if so, how to get your money back sooner.

10 June 2026

9 June 2026

20 May 2026

Older lady sitting on sofa with coffee and working on laptop

17 April 2026

Losing your job can be a huge financial hit, affecting your ability to pay bills and keep afloat. Whether redundancy is long anticipated or comes out of the blue, it's an uncomfortable situation to be in. But there are ways you can protect yourself by planning ahead. This guide shows you how.

6 April 2026

Older woman sitting at a table going through paperwork with her laptop in front of her. She is slightly smiling as she writes.

31 March 2026

Payday loans and other bad short-term credit loans have been widely mis-sold. While each product differs in how they work, they're all expensive, target people with poor credit and are often far too easy to get. If you couldn't afford to repay the loan, or the lender failed to check your finances properly, you may be able to reclaim £100s or even £1,000s.

4 February 2026