The rail industry has appointed the ‘Dispute Resolution Ombudsman’ - which currently acts as the ombudsman in the furniture industry - to rule on complaints from passengers.
More than half of the UK's major airports now charge you if you spend 10 minutes dropping off a loved one outside the terminal building, MoneySavingExpert.com can reveal – and some add as much as £1/minute if you take any longer.
Season ticket holders who travel on Great Northern, Thameslink, Northern and TransPennine services may be able to claim back the cost of up to a month's travel as additional compensation following months of disruption.
Four UK airports are in the process of installing free drinking water fountains in their departure lounges following a MoneySavingExpert campaign, and a further two are considering it. But half of UK international airports still don't offer free water fountains to passengers.
Hundreds of thousands of Brits are paying more than they need to for a new or replacement passport, official data obtained by MoneySavingExpert.com reveals.
Commuters who have a Northern train season ticket for routes through Lancashire, Cumbria and Greater Manchester will receive a month's worth of compensation.
The Competition and Markets Authority has launched enforcement action against a number of hotel booking websites which it believes may be breaking the law, amid concerns that some may be hiding charges and others pressure-selling.