Shopping

Customers of ticket reselling site Viagogo have been left hundreds of pounds out of pocket after they weren't informed of the total price of their booking – which included additional fees of up to £300 – until after they'd been billed. The website has admitted it suffered an online glitch and will refund those affected.

MoneySavingExpert.com users have once again voted for the UK's best and worst parcel delivery companies – and the results of our latest poll of over 11,000 consumers show that Yodel and City Sprint aren't delivering the goods.

Shoppers who struggle to resist online sales and then later regret making purchases can now download a free tool to help control their spending.

If you're planning to shop at Homebase and use your Nectar card, make sure you do it by the end of December, as the home and garden giant is leaving the points scheme on 1 January 2017.

A number of Groupon users have seen £100s siphoned from their banks in recent weeks after fraudsters commandeered their accounts to make unauthorised purchases, MoneySavingExpert can reveal. If you've been hacked, make sure you log your case with Groupon ASAP to claim a refund.

The competition watchdog has warned it will take action against secondary ticketing websites found to be flouting consumer law, after it launched a formal probe today.

About 300 post offices may have to reduce or cancel services across the festive period, after a trade union confirmed that strike action will take place – make sure you send your parcels before Monday 19 December to avoid extra hassle.

Black Friday shoppers who thought they'd bagged themselves a bargain have criticised retailers after paying for orders that were later cancelled or delayed because items were out of stock. You can get a refund if you've been affected but may struggle to re-order items at the same discounted price.

House of Fraser has been fined £40,000 for misleading Christmas shoppers last year into believing they were getting a bigger bargain on sale items than they actually were.