OFCOM

Telecoms firms have been told they should stop advertising broadband as "free" if it comes with a hefty price tag for line rental attached, under tighter rules being brought in to ensure companies aren't "confusing and misleading" customers about the true cost of deals.

Millions of Sky customers hit with inflation-busting line-rental price rises last month have been given a fresh opportunity to haggle a better deal after action by regulator Ofcom.

Mobile phone customers could face higher bills after Ofcom today announced it is to treble annual fees for some operators.

About 10 million BT broadband, phone and TV customers will be hit with inflation-busting price rises of up to 7% from 20 September. Now's the last chance for large numbers to switch elsewhere penalty-free.

Sky is being investigated by the communications regulator following complaints that customers are unable to cancel at the end of their contract.

Mobile phone users may find it easier to change provider in future, as communications regulator Ofcom has today launched a consultation on how to improve switching.

Mobile and broadband provider EE has been fined £1 million for failing to tell customers who'd complained about its service that they could take gripes to a free independent arbitrator. But affected customers may still be able to take their complaint further.

The cost of many calls to 084 and 087 numbers has actually gone up as Ofcom rules which are intended to make pricing more transparent come into effect, MoneySavingExpert.com is warning.

Millions of broadband and landline customers should find it easier to switch providers from tomorrow, communications regulator Ofcom says .

Communications regulator Ofcom is forcing broadband providers to let customers walk away from contracts at any point if speeds fall below "acceptable levels".