OFCOM

Mobile phone customers could face higher bills after Ofcom today announced it is to treble annual fees for some operators.

About 10 million BT broadband, phone and TV customers will be hit with inflation-busting price rises of up to 7% from 20 September. Now's the last chance for large numbers to switch elsewhere penalty-free.

Sky is being investigated by the communications regulator following complaints that customers are unable to cancel at the end of their contract.

Mobile phone users may find it easier to change provider in future, as communications regulator Ofcom has today launched a consultation on how to improve switching.

Mobile and broadband provider EE has been fined £1 million for failing to tell customers who'd complained about its service that they could take gripes to a free independent arbitrator. But affected customers may still be able to take their complaint further.

The cost of many calls to 084 and 087 numbers has actually gone up as Ofcom rules which are intended to make pricing more transparent come into effect, MoneySavingExpert.com is warning.

Millions of broadband and landline customers should find it easier to switch providers from tomorrow, communications regulator Ofcom says .

Communications regulator Ofcom is forcing broadband providers to let customers walk away from contracts at any point if speeds fall below "acceptable levels".

Three has backtracked on a promise it made to customers last year not to hike prices mid-contract.

MSE update: Friday 12 June, 10.47am – since this story was published, Vodafone announced that from 10 August, its new access charge for 08, 09 and 118 calls will be 45p/minute, up from the 23p/minute charge it will be bringing in from 1 July. This will make Vodafone the most expensive provider in terms of its access charge.