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The Government says it will work with the European Union and Ofcom to make it easier for consumers to switch home phone and broadband provider, and to scrap mobile roaming charges.
17 September 2013
Broadband and home phone providers need to make it easier for consumers to switch, regulator Ofcom's chief executive says.
16 September 2013
Consumers could find it even easier to switch broadband and home phone supplier in future, under new measures announced by regulator Ofcom.
8 August 2013
Two regulators are to look into the work of the Telephone Preference Service (TPS) to see if it is doing its job of protecting consumers from nuisance phone calls.
31 July 2013
Angry T-Mobile customers hit by price hikes have proved it's worth fighting for your rights, as some have been able to leave their contracts penalty-free after an independent arbitrator backed their complaints.
18 July 2013
Telephone and broadband customers could pay less for their services in future, following Ofcom proposals announced this week, which would see wholesale charges fall.
12 July 2013
Superfast broadband customers will be offered cheaper and shorter deals and be able to switch more easily between providers under plans to open up BT's fibre cable network to more competition.
3 July 2013
Silent and abandoned phone calls about payment protection insurance (PPI) are being investigated by telecoms watchdog Ofcom, which says consumers who get unwanted calls are getting around two each week.
17 May 2013
Angry T-Mobile users hit by price hikes are launching a fight to escape their contracts penalty-free, citing a mix-up by the mobile giant. However, regulator Ofcom has put a dampener on the idea.
7 May 2013
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