Santander has broken ranks and become an unlikely consumer champion by refusing to take part in controversial legal plans by banks to block mass compensation to payment protection insurance (PPI) mis-selling victims.
A host of industry experts are calling for radical reform of insurance rules on consumers' disclosure requirements to prevent unfair rejection of claims.
Britain saw the largest rise in employment since records began in the three months to July as official figures today revealed 286,000 more people secured jobs.