Home energy

If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

If your energy smart meter isn't automatically sending readings to your supplier like it's supposed to, you may soon be due compensation of £40. Under new proposals from energy regulator Ofgem, suppliers will also have to offer quicker fixes when you report a smart meter issue – though we don't yet know exactly how either of these measures will work in practice.