The big six energy companies – EDF, Eon, British Gas, Scottish and Southern Energy, Scottish Power and Npower – have agreed to write to customers every year to tell them the firm's best tariffs for them and how to get it, the Government will announce today.
More than half of EDF's customers are unhappy with the service they get when they complain to the energy giant, according to a survey by the industry regulator.
Homeowners who installed and registered solar panels before 3 March finally have certainty over the cash they'll earn for generating their own electricity after the Government lost a court battle over the payouts.