Energy

Former customers of Extra Energy who had £100s' worth of credit left on their accounts when they switched suppliers have been left waiting months for refunds. The energy company has blamed the delays on an IT issue and says final statements are now being sent to affected customers.

Hundreds of thousands of Co-operative Energy customers will receive a share of compensation totalling £1.8 million after energy regulator Ofgem identified problems with the company’s complaints resolution, call handling and billing processes.

Winter's coming... the weather's turning, the thermals are coming out and the nights are drawing in. So now's the time to finally sort your energy bills and batten down the hatches with some top tips to help freeze (or cut) costs ahead of the bitter cold.

Hundreds of thousands more vulnerable energy customers will be able to access a register to get support with meter readings and identifying supplier representatives from the start of next year, under new Ofgem rules.

Thousands of GB Energy Supply customers have been slapped with eye-watering price hikes after the gas and electricity supplier cranked up its standard variable tariff by an average of 30%.

Energy watchdog Ofgem has launched an investigation into supplier 'E' following concerns over the company's sales practices.

Energy giant E.on has paid out £1.2 million to customers and a further £1.9 million to energy charities following discussions with the regulator Ofgem, after it failed to offer compensation when its agents missed appointments.

Customers who recently made a complaint to their energy supplier are less satisfied with how it was handled compared to two years ago, Ofgem has revealed, with Npower considered to be the worst supplier at handling complaints.

Economy Energy is being investigated by Ofgem amid fears its marketing and telesales practices could have broken the rules.