Consumer rights

Lloyds Bank has been ordered by the Financial Ombudsman Service (FOS) to settle a so-called 'Section 75' claim that is almost two-years old after the high-street lender tried to avoid making a payout because the items were bought via PayPal. We have the full details below and what to do if you face similar problems.

The Government has announced a new set of wide-ranging consumer protection rules, which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more. But the new rules won't come into effect for a while yet.

More than 100,000 Argos customers who bought an extended warranty from the retailer online between July 2019 and October 2020 will soon get a £5 e-gift card, after the Competition and Markets Authority (CMA) found the retailer failed to make customers aware of cheaper alternatives.

DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers.

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal.

Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog. 

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week. 

Consumers will be able to be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month – an increase from the current maximum of £150,000.

Heavy snow wreaked havoc across the UK last week, causing widespread disruption. But if you lost out as a result, you may be able to get your money back.

The Prime Minister has been urged not to let consumer rights "fall by the wayside" during the UK's negotiations to leave the EU, in a letter signed by MoneySavingExpert.com founder Martin Lewis and fellow consumer champions Which? and Citizens Advice.