Complaints

A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert.com's campaign for reform – but there's still more to be done.

First it used Arnold Schwarzenegger's animatronic head to urge consumers to reclaim PPI – now the Financial Conduct Authority (FCA) has enlisted two more celebrities in its campaign as next year's deadline approaches. 

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator.