Broadband

EE, Plusnet and Sky have become the latest broadband firms to commit to doing more to help vulnerable and out-of-contract customers, as part of an Ofcom review which the watchdog claims could result in total savings for consumers of £270 million per year.

Hundreds of thousands of Plusnet broadband and phone line rental customers who are out of contract will see an inflation-linked price rise in October – though if you're affected, you can leave penalty-free.

Millions of BT customers will see their monthly bills for broadband, landlines and mobiles rise by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal.

Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.

Around five million Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn – but if you're affected, you can leave penalty-free or try to haggle down your bill.

Haggling is live and kicking in the UK, a new MoneySavingExpert.com poll reveals, with four out of five customers who give it a go successfully negotiating a better deal with some big-name firms in the TV, broadband, mobile, breakdown and insurance sectors.

Most broadband and home phone customers will be automatically compensated for loss of service, delayed installations or missed appointments, under an agreement struck between the biggest telecoms providers and the industry watchdog.

Virgin Media is promising better in-home connectivity for millions of customers with its latest broadband kit – but you should check if you can get a cheaper deal first. 

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.

Millions of Sky TV and broadband customers will see their bills rise by up to £96 a year from Monday 1 April – but if you're affected you may be able to leave penalty-free or haggle down your bill.