Broadband

Plans to give homeowners the option of switching their mortgage provider within just one week are being considered by the Government, as part of an effort to make switching easier for consumers across a range of sectors.

Broadband users throughout the UK previously forced to put up with slow connection speeds received a boost in yesterday's Queen's Speech in the form of plans to introduce the legal right to a "fast broadband connection".

The vast majority of MoneySavingExpert.com users aged under 65 would appear to be hanging up their home phone for good, according to our online poll, which follows calls for broadband-only customers to be exempt from landline costs.

Around 10 million BT customers are facing above-inflation price increases from 3 July, with the cost of line rental rising by £1/month, some broadband packages increasing by up to 15% and BT Sport up 20%. But if you act now, it's possible to beat the hikes.

Thousands of former BT broadband customers who have switched to a different internet service provider but pay to keep their BT email account will be hit with a steep price hike in May, with the monthly usage charge rising from £1.60/mth to £5/mth.

The price of Sky TV packages will rise this summer for new and existing customers, MoneySavingExpert.com has learned - but there are ways to beat it.

Beleaguered broadband provider TalkTalk's offering a seriously cheap line rental and broadband tariff – the cheapest we've seen in 2016, if you can get the £120 voucher as part of it. But TalkTalk has rock-bottom customer service, so should you switch?

Broadband firms will be forced to repair faults quickly, speed up installation, improve reliability and pay out automatic compensation to customers hit by service outages under far-reaching plans announced today by the UK telecoms regulator.

Telecoms firms have been told they should stop advertising broadband as "free" if it comes with a hefty price tag for line rental attached, under tighter rules being brought in to ensure companies aren't "confusing and misleading" customers about the true cost of deals.