Broadband

Five million Virgin Media home phone, broadband and TV customers will be hit with price rises of up to 5% from November – but follow our tricks to beat the hike.

Telecoms provider TalkTalk is to raise prices from 1 August, MoneySavingExpert.com can reveal, with some broadband customers set to pay an extra £21/year and mobile customers facing an increase of up to £30/year. Yet it's possible to beat the hikes – you can quit your contract penalty-free or try to haggle a better deal.

Plusnet has become the latest home phone and broadband supplier to push up its prices for line rental, with customers facing a £1/month rise next month. But if you're affected and can find a better deal elsewhere, you can leave your contract penalty-free - or if you're willing to stay, you can beat the hike by haggling.

Broadband firms could be forced to make sure at least 50% of customers receive the headline 'up to' speed quoted in broadband adverts, under new advertising rules.

A man hit with a shock £10,500 bill for exceeding his dongle's data allowance has won a partial reprieve from the Ombudsman after MoneySavingExpert.com highlighted his case.

People who remain with their broadband provider after their introductory deal has ended are hit with an average annual 'loyalty penalty' of £113, Citizens Advice has found.

Broadband and landline customers could pocket up to £185 million in payouts each year if new plans by Ofcom to force providers to pay compensation for service delays and missed appointments are given the go-ahead.

Telecoms firm Plusnet has been fined £880,000 by regulator Ofcom, after the company billed more than 1,000 broadband and landline customers for services they had already cancelled.

Anyone with a "legacy" email account from mobile and broadband provider Orange (now part of EE) needs to move to an alternative email address by the end of May as the service is being shut down.