More than 300 homeowners who claim the mortgages they took out were "unfair" have been given the right to bring a group action against Barclays and Bank of Scotland.
The Prime Minister has called on current account providers and the regulator to urgently "negotiate" to prevent payout delays if bank charges are ruled unfair.
The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
15 September 2009
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