The Office of Fair Trading (OFT) has delivered its long-awaited report into the future of bank charges but it's seen as a "flaccid" attempt to help consumers avoid huge fees.
Not one standard easy access savings account currently beats the rate of inflation. This means all savers with cash in one are losing money in real terms as their purchasing power is diminished.
Complaints about financial firms to the independent Ombudsman Service were up by 18% during the second half of last year, after many banks and other providers wrongly rejected consumer gripes.