Santander has scrapped plans to force 230,000 small business customers to pay a fee for a current account marketed as being "free forever" following a backlash.
Ulster Bank has revealed compensation measures for its customers hit by this summer's month-long computer meltdown, which was one of the worst banking service calamities in memory.
Santander has seen a big improvement in customer satisfaction but that hasn't stopped it maintaining the unwanted ignominy of being the worst of the major banks for customer service, in a poll of MoneySavingExpert.com users.
Banks, building societies and credit card providers are making it easier to reclaim payment protection insurance (PPI), following a campaign by MoneySavingExpert.com and consumer group Which?. However, there is still more work to do.