Banking

A Lloyds account holder was wrongly declared dead by the high street bank after data from the death notification service was misread by the lender, resulting in the customer having his account closed and his direct debits cancelled.

Tesco Bank has quietly launched a prepaid debit card called 'Clubcard Pay', which it's currently trialling. It promises to help you manage your money and lets you collect Clubcard points on your shopping – but the prepaid card can't be used in the same way as a full current account. Here's what you need to know.

Consumers wanting to avoid financial fraud now have a secure and easy-to-remember phone number to contact their banks on in order to avoid painful scams. It could prove to be the safest way for many to contact their provider if they have suspicions and concerns about their accounts, or even if they're struggling to find a customer services number. 

American bank JP Morgan Chase has this week announced the launch of a brand new current account in the UK. It offers customers 1% cashback on most spending for a year, 5% interest on savings made when you round-up purchases, and fee-free debit card use abroad. But most can only get it from November and you could earn up to £130 switching bank account NOW, so is Chase's account worth it? 

M&S Bank will close all of its current accounts on 31 August 2021, in a shock move that also resulted in it shutting all 29 of its in-store bank branches on 2 July. But credit card, loans and insurance customers aren't affected – we've full info on what's changing and what you need to do below.

Tesco Bank has announced it will close all of its 213,000 current accounts on 30 November 2021. But credit card, loan, insurance and most savings customers aren't affected – we've full info on what's happening and what you need to do below.

Twice a year we poll MoneySavers to check how their banks have treated them recently – 'great', 'OK' or 'poor'. Our summer poll closed this week. It's always surprising how well banks do generally compared with other sectors – here are the results, with links to banks that feature in our top picks.

Lloyds Gold, Platinum and Premier packaged bank account holders who use the services for free will have to pay between £15 and £28 to keep their accounts from October. For some, this fee will be taken automatically, so you need to act before 1 September if you don't want to pay. 

MoneySavingExpert.com is the UK brand most recommended by consumers, according to the findings of a new YouGov poll. 

Former and existing HSBC, First Direct, John Lewis Finance and M&S Bank customers have been receiving payments from HSBC Banking Group – which the lenders come under – out of the blue over the past 10 months, and we still haven't really been told why. We've been pushing HSBC for answers and have put questions to the bank from ourselves and a former whistleblower to find out what's going on.