Cash Isa providers will finally have to display the interest rate paid on statements, while they must also speed up transfer times when savers switch accounts.
Chancellor George Osborne defended the Budget as "tough but fair" today as he accused the previous Labour government of leaving the economy in a "massive mess".
RBS has launched a 14-point charter in attempt to re-build customer trust. The charter, which includes its Natwest subsidiary, has been devised to boost and restore faith in customer service lost in recent years.
14 June 2010
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