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Ruby Harbour

Ruby Harbour

Utilities Analyst

Ruby joined MSE with an English literature degree and started working for the Energy & Utilities team in March 2024. Before joining MSE, Ruby gained a year's experience working as an editorial assistant for British environmental magazine The Ecologist.

Now as a Utilities Analyst at MSE, Ruby continues to keep an eye out for all things sustainable. Since joining MSE, she has written several guides helping readers with their mobile and broadband, as well as a phone theft protection guide to help raise awareness of the issue of phone-snatching and what to do to protect yourself.

Ruby has worked across teams, covering news stories on mobile provider contract issues, as well as using search engine optimisation techniques to help users find our content more easily.

Outside of work, Ruby loves to travel, whether by walking, running, rowing or cycling, especially if it involves good coffee and new foods to try, which she can then attempt to replicate at home.

Latest from Ruby Harbour

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Plusnet Mobile user? Switch to another provider ASAP to avoid losing your number
If you're still using a Plusnet Mobile Sim, you need to switch away as soon as possible – particularly if you want to keep the same phone number – as the provider is closing down this month.
4 June 2024
EE and Plusnet to refund exit fees for some and allow others to leave penalty-free after failing to give key contract info – what you need to know.
EE and Plusnet to refund exit fees for some and allow others to leave penalty-free after failing to give key contract info – what you need to know
If you took out a broadband, landline, mobile or TV plan with EE or Plusnet since 17 June 2022 but left your contract early and got charged exit fees, you may now be due a refund. Others who are still with EE and Plusnet may also be offered the chance to leave their contracts penalty-free. It comes after the firms failed to give 1.1 million customers key information about their contracts when they signed up.
22 May 2024