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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

sainsburysstore
Supermarket Sainsbury's is axing its mobile phone service in a move affecting around 150,000 customers.
14 October 2015
dv075050a
The Consumer Prices Index (CPI) rate of inflation fell to -0.1% in the year to September, the Office of National Statistics (ONS) has today announced. But this means the basic state pension will rise by at least 2.5% next April.
13 October 2015
creditcardpayment
The Government has today confirmed plans to cap the fees card firms charge retailers to process transactions, which could spell the end for cashback and reward card deals.
8 October 2015
paydayloan
Payday loan ads could be banned from being shown on kids' TV – something which MoneySavingExpert.com has campaigned for – as the broadcasting watchdog has this week launched a consultation on the issue.
8 October 2015
morrisons_loyaltycard
Morrisons shoppers have been dealt a blow as those with its free Match & More loyalty card will soon no longer get the price difference back if their grocery shop would have been cheaper at Aldi, Asda, Lidl, Sainsbury's and Tesco.
6 October 2015
sky
Millions of Sky home phone and broadband customers will be hit with inflation busting price hikes from 1 December, the provider has revealed.
5 October 2015
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PPI mis-selling victims will be subject to a time-bar on claims – as we've been warning over the past few weeks – under plans revealed by the regulator this morning.
2 October 2015
carssmall
Owners of nearly 1.2 million cars in the UK have been told their diesel vehicles will be modified because they contain software German car-maker Volkswagen (VW) used to cheat emissions tests.
2 October 2015
airplaneundercarriage
Ombudsman Services has this week been approved to take on complaints about airlines and to deliver legally binding decisions on gripes, but a scheme might not be ready for passengers to use until next spring.
1 October 2015
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You'll soon have 30 days to return faulty goods for a full refund, as part of major changes to consumers' rights which come into effect on Thursday (1 October). MoneySavingExpert.com explains what the new Consumer Rights Act means for you.
29 September 2015
airportdelay
Ryanair faces legal action after the UK's aviation regulator has found it's been wrongly rejecting flight delay and cancellation claims.
17 September 2015
airplaneonthetarmac
Claiming compensation for flights which have been delayed or cancelled due to a technical fault is set to become much easier after a landmark ruling by the European Court of Justice.
17 September 2015
computer_internetwire
More than 500,000 broadband only Virgin Media customers will be hit with price hikes of up to 6% from 1 November, but you can leave penalty free.
15 September 2015
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Santander customers with its 123 current account will have to fork out more for the account from 11 January 2016, while the bank is also upping the fee on its 123 credit card and capping the amount of cashback new card holders can earn.
14 September 2015
dv075050a
Sixth-formers will be offered practical maths courses that teach skills including working out interest, currency rates and profit margins from this week. It is however up to individual schools and colleges to decide to provide the course.
3 September 2015
tescobank
Millions of Tesco credit card users face a huge drop in the number points they collect when spending, with some set to see their benefits culled to just a quarter of their current value.
2 September 2015