Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Savers hoping to be able to put more cash in an ISA from next April have had their hopes dashed as today's Autumn Statement reveals the annual threshold will remain the same.

25 November 2015

Today's Autumn Statement saw Chancellor George Osborne announce a raft of cuts and giveaways to balance the Government's books. However, as a MoneySaving website and consumer champion, we've focused on the key changes that will affect you.

25 November 2015

MoneySavingExpert.com is warning that we're not Money-Saver.net – following reports that money has unexpectedly been debited from the accounts of some people.

23 November 2015

Passengers flying with Ryanair will soon be able to get a legally-binding decision on gripes such as flight delay and cancellation claims, as the budget airline has become the first to sign up to the Ombudsman Services' airline complaints arbitration scheme.

23 November 2015

Tube and bus fares in London will rise by 1% on average next year, while children under 11 years old will be able to travel on National Rail services in the capital for free.

13 November 2015

Around 4.4 million Virgin Media home phone, broadband and TV customers will be hit with inflation-busting price hikes of 5.4% on average from 1 February 2016, the provider has announced.

10 November 2015

Interest rates may not rise until 2017 the Bank of England has suggested this month, but mortgage borrowers should still consider switching to a cheaper deal now, with rates near all-time lows.

9 November 2015

An energy provider found guilty of a number of failings including mis-selling and not telling customers about price hikes is to pay £250,000 to charity Citizens Advice. And affected Economy Energy customers may also be due compensation.

5 November 2015

Almost 4,000 borrowers are due a share of £1.7 million after CashEuroNet UK LLC, trading as QuickQuid and Pounds to Pocket, lent some customers more than they could afford to repay.

4 November 2015

The financial watchdog says competition in the credit card market is working fairly well for most consumers, although it has expressed concerns about the scale of potentially problematic credit card debt and claimed more could be done to help struggling borrowers.

3 November 2015

Lovefilm by Post customers, who pay a monthly fee for the DVD rental service provided by Amazon, face having their prices hiked from February 2016, with some saying their monthly fee will increase by as much as 500%.

30 October 2015

28 October 2015

Shoppers using cashback sites to max their gains when buying online should beware that some retailers offer different cashback rates to different customers on the very same deal.

27 October 2015

More than 147,000 borrowers are due a share of over £15.4 million after Dollar Financial UK (Dollar), trading as The Money Shop, Payday UK, Payday Express and Ladder Loans, lent many people more than they could afford to repay.

26 October 2015

Banks must make it easier for customers to take charge of their accounts, including raising awareness of switching, the competition regulator has announced today.

22 October 2015

British Gas is axing its existing Nectar rewards scheme in December meaning customers will no longer earn points simply for being a gas and electricity user.

16 October 2015