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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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Government creates central riot compensation bureau
The Government has unveiled a central compensation bureau for those without adequate insurance affected by last week's nationwide riots.
17 August 2011
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RBS and Natwest punish basic account holders in ATM crackdown
RBS and Natwest basic bank account customers will no longer be able to use rival banks' ATMs, under plans drawn up by the taxpayer-funded giant.
17 August 2011
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Tax scammers who pretend to be from MoneySavingExpert.com
Consumers in Suffolk should beware of a cold calling scam from a company illegally claiming to be MoneySavingExpert.com.
16 August 2011
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100,000 EDF customers to be refunded after billing error
100,000 EDF Energy customers will be refunded after a billing error resulted in gas and electricity overpayments.
16 August 2011
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Top cash Isa from Santander to be withdrawn
Savers need to be quick to get the market's top easy-access cash Isa, as from Monday it'll be gone.
12 August 2011
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Airline price transparency under investigation
Rules on how airlines display prices are being investigated by the European Commission (EC).
10 August 2011
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Supermarkets fined millions for price fixing
Tesco, Sainsbury's and Asda have today all been fined around £10 million each after the Office of Fair Trading (OFT) found them guilty of co-ordinating price increases.
10 August 2011
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Avoid holiday hell: know your travel rights
Consumers going abroad in recent years have had to contend with the growing threat of their tour operator going bust, but many don't know their travel rights when this happens.
5 August 2011
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British Gas owner posts £1.3bn profit, so why the price hikes?
British Gas owner Centrica faces public outrage today after reporting £1.3 billion in half-year profits - just three weeks after announcing massive price hikes.
28 July 2011
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Advertised broadband speed claims are 'false'
The gap between advertised and actual broadband speeds is growing, new research by telecommunications regulator Ofcom shows.
27 July 2011
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Junior Isa limit to be £3,600
New regulations for junior Isas have today been laid down in Parliament by the Government.
27 July 2011
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The cheapest time for a summer holiday
Holidaymakers hoping to jet off on a package trip over the school summer break could save hundreds of pounds by going as close as possible to the re-start of term.
25 July 2011
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Consumers warned over doorstep traders this summer
Consumers should beware of an increase in rogue doorstep traders this summer, warns the Office of Fair Trading (OFT).
20 July 2011
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Government wants more time on payday loan cost cap
The Government wants to conduct further investigations before deciding whether to cap the cost of payday loans and other types of high cost credit.
19 July 2011
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Capital One joins Amex at cashback card summit
Capital One has launched a new cashback credit card offer this week to rival the top plastic on the market, the American Express Platinum.
13 July 2011
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Consumers unsure over cheapest holiday destinations
Travellers have huge misconceptions about the cost of going on holiday, a new survey reveals.
12 July 2011