Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Teachers in England are being encouraged to use cartoon videos and other resources to teach children about the dangers of using loan sharks, along with how to manage their money wisely.

3 March 2014

If you're over 55, live in England or Wales and have yet to make a will, then March is Free Wills Month.

3 March 2014

NatWest, RBS and Ulster Bank are banning introductory bonus rates to get back to basics with simpler products. But MoneySavingExpert.com creator Martin Lewis says the move could result in even lower returns and less certainty for savers.

28 February 2014

Payday lenders will have to make sure their customers can afford their loans and face having misleading ads banned under new rules to crack down on the industry.

28 February 2014

More than 200 rogue claims management companies had their licences taken away last year, the Government says.

25 February 2014

Don't throw financial circulars away thinking they're junk – you could be one of up to seven million people being sent claim forms to get money back from mis-sold Card Protection Plan (CPP) credit card and identity protection policies.

24 February 2014

If you're a Tesco Clubcard user, you should consider changing your password, after 2,000 customers had their login details published online.

14 February 2014

Worried about spending a fortune to impress a date? You don't need to be now a MoneySavingExpert.com poll has revealed most people think it's acceptable to use a 2for1 voucher on a first date.

13 February 2014

Hundreds of thousands of Aviva life insurance and pensions customers could be refunds after "historical errors" left them out of pocket.

12 February 2014

Consumers are set for stronger rights under the Government's draft Consumer Rights Bill – but the new law could be too difficult to enforce, MoneySavingExpert.com creator Martin Lewis told MPs today.

11 February 2014

Water bills in England and Wales will go up by 2% on average from 1 April, water companies have announced.

10 February 2014

Energy firms may have promised to freeze prices after the Government cut green levies – but the cost of fuel will still rise in the long term, energy experts are warning.

6 February 2014

Callers who've rung BT's 118 500 directory enquiries number since September 2011 could be due a refund after the firm was found guilty of not making prices clear and keeping customers on the line for too long.

5 February 2014

If you've been affected by today's Tube strike, you won't be able to get a refund for delayed or cancelled journeys.

5 February 2014

Update: 6 February 2014: The RBS Group has confirmed that any missing interest has now been credited to affected NatWest and RBS customers' Isa accounts.

4 February 2014

UK hotels and online travel agents will have more freedom to offer discounts on rooms following an Office of Fair Trading (OFT) investigation into deals struck by Expedia and Booking.com .

31 January 2014