New text-to-switch rule for mobile providers “lowers one of the barriers that stops people from ditching dodgy deals”, says MoneySavingExpert.com

From Monday 1 July, mobile phone customers will be able to switch providers with a single free text. The new rules from regulator Ofcom mean consumers won't have to speak to their current provider to cancel their contracts, which it says can be one of the main hurdles to switching.

Guy Anker, deputy editor at MoneySavingExpert.com, said: “Millions overpay on hideously expensive mobile contracts, so anything that makes it easier to switch is welcome – and this move lowers one of the barriers that stops people from ditching dodgy deals.

“Most people who’ve not switched or haggled in the past couple of years probably overpay, as Sim prices have fallen in that time. Among those being ripped off are the ones who’ve rolled off a contract, yet are still paying the inflated monthly price that includes the handset cost – even though they’ve already paid it off in full.

“My message to all mobile users is this: check what you pay, and if you’re out of contract and can find a better deal – whether Sim-only or a new contract with a new handset – then switch and save, as it’s now much easier.”

For more information on how one-text switching will work, visit MSE's news story.