How good is your mobile network's service & coverage?

16 August 2015

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We want to find out how each provider rates both for service (how they treat you) and coverage (how strong the signal is when you need it). In truth there are only four main networks providing signals, the rest use these but under their own brand (see our mobile networks guide for who piggybacks who). Yet vote for the firm that provides your mobile phone bill, as signal can differ. Please vote for your current provider based on customer service AND coverage over the last year.

We want to find out how each provider rates both for service (how they treat you) and coverage (how strong the signal is when you need it).

In truth there are only four main networks providing signals, the rest use these but under their own brand (see our mobile networks guide for who piggybacks who). Yet vote for the firm that provides your mobile phone bill, as signal can differ.

Please vote for your current provider based on customer service AND coverage over the last year.

Results

Asda Mobile (160 votes)

GREAT customer service, GREAT coverage		48 votes (30%)
GREAT customer service, OK coverage		30 votes (19%)
GREAT customer service, POOR coverage		9 votes (6%)
OK customer service, GREAT coverage		13 votes (8%)
OK customer service, OK coverage		20 votes (13%)
OK customer service, POOR coverage		17 votes (11%)
POOR customer service, GREAT coverage		3 votes (2%)
POOR customer service, OK coverage		6 votes (4%)
POOR customer service, POOR coverage		14 votes (9%)

BT Mobile (110 votes)

GREAT customer service, GREAT coverage		25 votes (23%)
GREAT customer service, OK coverage		9 votes (8%)
GREAT customer service, POOR coverage		6 votes (5%)
OK customer service, GREAT coverage		9 votes (8%)
OK customer service, OK coverage		21 votes (19%)
OK customer service, POOR coverage		17 votes (15%)
POOR customer service, GREAT coverage		6 votes (5%)
POOR customer service, OK coverage		4 votes (4%)
POOR customer service, POOR coverage		13 votes (12%)

Co-operative Mobile (19 votes)

GREAT customer service, GREAT coverage		7 votes (37%)
GREAT customer service, OK coverage		6 votes (32%)
GREAT customer service, POOR coverage		2 votes (11%)
OK customer service, GREAT coverage		0 votes (0%)
OK customer service, OK coverage		1 votes (5%)
OK customer service, POOR coverage		1 votes (5%)
POOR customer service, GREAT coverage		1 votes (5%)
POOR customer service, OK coverage		1 votes (5%)
POOR customer service, POOR coverage		0 votes (0%)

EE (including Orange and T-Mobile) (2218 votes)

GREAT customer service, GREAT coverage		265 votes (12%)
GREAT customer service, OK coverage		152 votes (7%)
GREAT customer service, POOR coverage		71 votes (3%)
OK customer service, GREAT coverage		264 votes (12%)
OK customer service, OK coverage		463 votes (21%)
OK customer service, POOR coverage		478 votes (22%)
POOR customer service, GREAT coverage		67 votes (3%)
POOR customer service, OK coverage		180 votes (8%)
POOR customer service, POOR coverage		278 votes (13%)

Giffgaff (766 votes)

GREAT customer service, GREAT coverage		273 votes (36%)
GREAT customer service, OK coverage		175 votes (23%)
GREAT customer service, POOR coverage		50 votes (7%)
OK customer service, GREAT coverage		55 votes (7%)
OK customer service, OK coverage		119 votes (16%)
OK customer service, POOR coverage		52 votes (7%)
POOR customer service, GREAT coverage		18 votes (2%)
POOR customer service, OK coverage		13 votes (2%)
POOR customer service, POOR coverage		11 votes (1%)

iD Mobile (50 votes)

GREAT customer service, GREAT coverage		9 votes (18%)
GREAT customer service, OK coverage		1 votes (2%)
GREAT customer service, POOR coverage		2 votes (4%)
OK customer service, GREAT coverage		6 votes (12%)
OK customer service, OK coverage		9 votes (18%)
OK customer service, POOR coverage		11 votes (22%)
POOR customer service, GREAT coverage		2 votes (4%)
POOR customer service, OK coverage		5 votes (10%)
POOR customer service, POOR coverage		5 votes (10%)

O2 (1730 votes)

GREAT customer service, GREAT coverage		286 votes (17%)
GREAT customer service, OK coverage		191 votes (11%)
GREAT customer service, POOR coverage		95 votes (5%)
OK customer service, GREAT coverage		155 votes (9%)
OK customer service, OK coverage		353 votes (20%)
OK customer service, POOR coverage		437 votes (25%)
POOR customer service, GREAT coverage		24 votes (1%)
POOR customer service, OK coverage		57 votes (3%)
POOR customer service, POOR coverage		132 votes (8%)

Post Office (14 votes)

GREAT customer service, GREAT coverage		0 votes (0%)
GREAT customer service, OK coverage		1 votes (7%)
GREAT customer service, POOR coverage		1 votes (7%)
OK customer service, GREAT coverage		3 votes (21%)
OK customer service, OK coverage		2 votes (14%)
OK customer service, POOR coverage		5 votes (36%)
POOR customer service, GREAT coverage		0 votes (0%)
POOR customer service, OK coverage		0 votes (0%)
POOR customer service, POOR coverage		2 votes (14%)

Sainsbury’s Mobile (75 votes)

GREAT customer service, GREAT coverage		27 votes (36%)
GREAT customer service, OK coverage		18 votes (24%)
GREAT customer service, POOR coverage		4 votes (5%)
OK customer service, GREAT coverage		5 votes (7%)
OK customer service, OK coverage		16 votes (21%)
OK customer service, POOR coverage		2 votes (3%)
POOR customer service, GREAT coverage		1 votes (1%)
POOR customer service, OK coverage		2 votes (3%)
POOR customer service, POOR coverage		0 votes (0%)

Shebang (3 votes)

GREAT customer service, GREAT coverage		1 votes (33%)
GREAT customer service, OK coverage		0 votes (0%)
GREAT customer service, POOR coverage		0 votes (0%)
OK customer service, GREAT coverage		0 votes (0%)
OK customer service, OK coverage		2 votes (67%)
OK customer service, POOR coverage		0 votes (0%)
POOR customer service, GREAT coverage		0 votes (0%)
POOR customer service, OK coverage		0 votes (0%)
POOR customer service, POOR coverage		0 votes (0%)

Talk Mobile (308 votes)

GREAT customer service, GREAT coverage		57 votes (19%)
GREAT customer service, OK coverage		25 votes (8%)
GREAT customer service, POOR coverage		12 votes (4%)
OK customer service, GREAT coverage		43 votes (14%)
OK customer service, OK coverage		60 votes (19%)
OK customer service, POOR coverage		52 votes (17%)
POOR customer service, GREAT coverage		14 votes (5%)
POOR customer service, OK coverage		22 votes (7%)
POOR customer service, POOR coverage		23 votes (7%)

Tesco Mobile (1243 votes)

GREAT customer service, GREAT coverage		448 votes (36%)
GREAT customer service, OK coverage		260 votes (21%)
GREAT customer service, POOR coverage		73 votes (6%)
OK customer service, GREAT coverage		75 votes (6%)
OK customer service, OK coverage		171 votes (14%)
OK customer service, POOR coverage		168 votes (14%)
POOR customer service, GREAT coverage		8 votes (1%)
POOR customer service, OK coverage		13 votes (1%)
POOR customer service, POOR coverage		27 votes (2%)

Three (1439 votes)

GREAT customer service, GREAT coverage		300 votes (21%)
GREAT customer service, OK coverage		198 votes (14%)
GREAT customer service, POOR coverage		75 votes (5%)
OK customer service, GREAT coverage		192 votes (13%)
OK customer service, OK coverage		260 votes (18%)
OK customer service, POOR coverage		242 votes (17%)
POOR customer service, GREAT coverage		37 votes (3%)
POOR customer service, OK coverage		55 votes (4%)
POOR customer service, POOR coverage		80 votes (6%)

Virgin Mobile (694 votes)

GREAT customer service, GREAT coverage		149 votes (21%)
GREAT customer service, OK coverage		104 votes (15%)
GREAT customer service, POOR coverage		41 votes (6%)
OK customer service, GREAT coverage		73 votes (11%)
OK customer service, OK coverage		126 votes (18%)
OK customer service, POOR coverage		103 votes (15%)
POOR customer service, GREAT coverage		17 votes (2%)
POOR customer service, OK coverage		47 votes (7%)
POOR customer service, POOR coverage		34 votes (5%)

Vodafone (1679 votes)

GREAT customer service, GREAT coverage		159 votes (9%)
GREAT customer service, OK coverage		109 votes (6%)
GREAT customer service, POOR coverage		60 votes (4%)
OK customer service, GREAT coverage		168 votes (10%)
OK customer service, OK coverage		324 votes (19%)
OK customer service, POOR coverage		383 votes (23%)
POOR customer service, GREAT coverage		67 votes (4%)
POOR customer service, OK coverage		167 votes (10%)
POOR customer service, POOR coverage		242 votes (14%)

Other (112 votes)

GREAT customer service, GREAT coverage		30 votes (27%)
GREAT customer service, OK coverage		10 votes (9%)
GREAT customer service, POOR coverage		4 votes (4%)
OK customer service, GREAT coverage		9 votes (8%)
OK customer service, OK coverage		17 votes (15%)
OK customer service, POOR coverage		17 votes (15%)
POOR customer service, GREAT coverage		1 votes (1%)
POOR customer service, OK coverage		8 votes (7%)
POOR customer service, POOR coverage		16 votes (14%)

                   10,620 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.