How do you rate your bank's SERVICE? (Feb 2012)

12 February 2012

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Every six months we ask you for your customer services experiences with big banks. That time’s rolled around again, and we’d love your feedback based on how they've been recently. Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST SIX MONTHS.

Every six months we ask you for your customer services experiences with big banks. That time’s rolled around again, and we’d love your feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST SIX MONTHS.

Results

Barclays Bank (566 votes)

I'm usually in-credit – POOR service in last 6 months		80 votes (14%)
I'm usually in-credit – OK service in last 6 months		198 votes (35%)
I'm usually in-credit – GREAT service in last 6 months		177 votes (31%)
I'm usually overdrawn – POOR service in last 6 months		26 votes (5%)
I'm usually overdrawn – OK service in last 6 months		49 votes (9%)
I'm usually overdrawn – GREAT service in last 6 months		36 votes (6%)

Co-Op Bank (478 votes)

I'm usually in-credit – POOR service in last 6 months		27 votes (6%)
I'm usually in-credit – OK service in last 6 months		80 votes (17%)
I'm usually in-credit – GREAT service in last 6 months		325 votes (68%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (1%)
I'm usually overdrawn – OK service in last 6 months		10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		31 votes (6%)

First Direct (825 votes)

I'm usually in-credit – POOR service in last 6 months		8 votes (1%)
I'm usually in-credit – OK service in last 6 months		50 votes (6%)
I'm usually in-credit – GREAT service in last 6 months		670 votes (81%)
I'm usually overdrawn – POOR service in last 6 months		7 votes (1%)
I'm usually overdrawn – OK service in last 6 months		15 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		75 votes (9%)

Halifax / Bank of Scotland (715 votes)

I'm usually in-credit – POOR service in last 6 months		112 votes (16%)
I'm usually in-credit – OK service in last 6 months		278 votes (39%)
I'm usually in-credit – GREAT service in last 6 months		221 votes (31%)
I'm usually overdrawn – POOR service in last 6 months		40 votes (6%)
I'm usually overdrawn – OK service in last 6 months		49 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		15 votes (2%)

HSBC (561 votes)

I'm usually in-credit – POOR service in last 6 months		63 votes (11%)
I'm usually in-credit – OK service in last 6 months		193 votes (34%)
I'm usually in-credit – GREAT service in last 6 months		201 votes (36%)
I'm usually overdrawn – POOR service in last 6 months		38 votes (7%)
I'm usually overdrawn – OK service in last 6 months		30 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		36 votes (6%)

Lloyds TSB (723 votes)

I'm usually in-credit – POOR service in last 6 months		68 votes (9%)
I'm usually in-credit – OK service in last 6 months		284 votes (39%)
I'm usually in-credit – GREAT service in last 6 months		235 votes (33%)
I'm usually overdrawn – POOR service in last 6 months		41 votes (6%)
I'm usually overdrawn – OK service in last 6 months		57 votes (8%)
I'm usually overdrawn – GREAT service in last 6 months		38 votes (5%)

Metro Bank (10 votes)

I'm usually in-credit – POOR service in last 6 months		0 votes (0%)
I'm usually in-credit – OK service in last 6 months		0 votes (0%)
I'm usually in-credit – GREAT service in last 6 months		8 votes (80%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (10%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (10%)

Nationwide (556 votes)

I'm usually in-credit – POOR service in last 6 months		40 votes (7%)
I'm usually in-credit – OK service in last 6 months		166 votes (30%)
I'm usually in-credit – GREAT service in last 6 months		278 votes (50%)
I'm usually overdrawn – POOR service in last 6 months		15 votes (3%)
I'm usually overdrawn – OK service in last 6 months		17 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		40 votes (7%)

Natwest & Royal Bank Of Scotland (882 votes)

I'm usually in-credit – POOR service in last 6 months		116 votes (13%)
I'm usually in-credit – OK service in last 6 months		298 votes (34%)
I'm usually in-credit – GREAT service in last 6 months		274 votes (31%)
I'm usually overdrawn – POOR service in last 6 months		45 votes (5%)
I'm usually overdrawn – OK service in last 6 months		73 votes (8%)
I'm usually overdrawn – GREAT service in last 6 months		76 votes (9%)

Santander and Alliance & Leicester (945 votes)

I'm usually in-credit – POOR service in last 6 months		234 votes (25%)
I'm usually in-credit – OK service in last 6 months		317 votes (34%)
I'm usually in-credit – GREAT service in last 6 months		235 votes (25%)
I'm usually overdrawn – POOR service in last 6 months		64 votes (7%)
I'm usually overdrawn – OK service in last 6 months		58 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		37 votes (4%)

                   6,261 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.