Vodafone

Vodafone customers mugged on holiday have been pursued for more than a year by the mobile operator after thieves ran up £1,000s in premium-rate call charges on their stolen phones.

Vodafone remains the most complained-about mobile firm by a clear distance, according to the latest stats from the telecoms regulator Ofcom which cover January to March of this year. It comes as MoneySavingExpert.com continues to warn all Vodafone customers to check their bills ASAP.

Millions of Vodafone pay-monthly customers will see out-of-allowance charges increase by up to 94% next month. But if you're affected, you may be able to leave your contract penalty-free and find a better deal, or beat the hike by haggling.

All Vodafone customers are urged to check their bills for errors after a MoneySavingExpert.com investigation uncovered huge numbers of problems with billing, incorrect tariffs, customer service and other issues – including some reporting that their credit score has been wrongly hit – following the mobile giant's move to a new billing platform last year.

Mobile phone users should now be able to dodge irritating cold calls for free by texting the second opt-out number the Telephone Preference Service has launched in a week, after it emerged some were being charged to text the first number. While some users may receive a warning message stating the new number isn't free, the TPS assures us that no charge will be made.

Vodafone has launched a 'free' roaming offering in 40 European countries, although some customers can expect to start paying more from next April when the telecommunications giant scraps its 'Fixed Price Promise'.

Smaller mobile phone providers Giffgaff, Tesco Mobile and Asda Mobile have been voted best for customer service, with major networks Vodafone and EE coming bottom of the pile, according to a new poll of MoneySavingExpert.com users.

Supermarket Sainsbury's is axing its mobile phone service in a move affecting around 150,000 customers.

A new iPhone setting could eat into your data allowance, as when you think you're using Wi-Fi it may automatically switch you to your phone's data. This could land you with huge bills or being cut off from using the web if you don't have an unlimited internet data package.

Mobile phone customers could face higher bills after Ofcom today announced it is to treble annual fees for some operators.