Utilities

Energy companies could be forced to add QR codes to bills to help consumers monitor their energy use and switch supplier more easily, the Government says.

If you've switched energy provider in the last six years, you could be owed a slice of £200 million after energy regulator Ofgem found the big six suppliers guilty of failing to return money to millions of former customers.

The big six energy suppliers will be fined if they fail to meet new rules aimed at helping smaller firms break into the market, the energy regulator says.

Millions of energy customers who pay by direct debit will now get automatic refunds from their supplier, regardless of how much their account is in credit by.

First Utility has cut its fees for customers who pay for their gas and electricity by cash or cheque. But everybody who can should switch to paying by direct debit for their energy, to avoid up to £90 a year in extra charges.

One million households are now using MoneySavingExpert.com's free Cheap Energy Club to fight back against excessive gas and electricity costs, just a year and a day after it launched.

Thousands of HomeServe customers could get redress after the firm was fined a record £30.6 million for mis-selling insurance products.

Nearly 130,000 First Utility customers will be hit with a 3.5% price hike from 1 April, the firm announced today.

If you've received an unsatisfactory service from a company, don't let your complaint join the 40 million which went unaddressed last year. 

Energy Secretary Ed Davey wants the energy regulator to look into the profits the big six energy companies make on gas bills.