Utilities

Vodafone customers have been incorrectly told they owe £1,000s for using their mobiles abroad after a major technical blunder.

Shell Energy has announced it plans to buy Green Star Energy, taking one of the largest suppliers outside the big six to almost one million customers.

Two TalkTalk emails which told customers "your broadband isn't keeping up with you" have been banned by the advertising watchdog.

Millions of customers stuck on expensive standard tariffs should start to see lower energy bills this week as Ofgem's new price cap kicks in, though most will still be massively overpaying – you could save £300+/year by switching supplier.

Some of the biggest broadband providers are set to cut costs for those loyal customers paying expensive out-of-contract prices by March 2020, under new measures announced by the telecoms regulator. Yet don't be fooled, the best deals will still be for switchers.

Tech giant Apple has unveiled its new premium handset range, the iPhone 11, 11 Pro and 11 Pro Max, while cutting the price of the now-older iPhone XR and iPhone 8. Of course, buying a new iPhone is never MoneySaving, and early adopters usually pay the most. But if you're determined to get one, we've full info on the cheapest deals below.

Former O2 customers who left the mobile provider as long as six years ago are being sent refunds for incorrect exit fees.

Four water companies have been warned to curb a sharp rise in complaints from customers after problems with bills and disruption to services.

Energy suppliers are to be given an extra four years to offer smart meters to every home in the UK, under a new timetable announced by the Government this week.

Energy prices for those on big six standard tariffs are set to vary by £72/year on average depending on where you live once Ofgem's latest price cap level hits in October, MoneySavingExpert.com can reveal.