Utilities

Virgin Media has apologised after a database containing personal details of 900,000 customers was accessed without permission due to being "incorrectly configured".

Scores of British Gas customers have taken to social media, venting their fury at the big six supplier as they were unable to top up their prepayment meters last night – leaving some without heating and electricity.

Millions of Sky broadband and TV customers will see their bills rise from April – but if you're affected you may be able to leave penalty-free or haggle down your bill.

British Gas will be reversing its decision to increase the minimum top-up for prepayment customers from £1 to £5 after a customer backlash. 

Millions of BT customers will see their monthly bills for broadband, landlines and mobiles rise by 1.3% in March even if they're still within their minimum contract term, MoneySavingExpert.com can reveal.

Energy firms will soon be forced to give automatic compensation for a much wider range of switching delays and errors, under new rules announced today – including if you don't get a final bill from your old supplier within six weeks.

Big six supplier EDF has become the first energy provider to reveal its prices under the regulator's new cap on standard tariffs. It's reducing bills by a typical £16/year from April – just £1/year under the new price cap level. But don't be fooled, most could still save £100s/year by switching.

Energy bills will fall by a typical £17/year for 11 million households in April, regulator Ofgem revealed this morning – but most people can still save £370+/yr by switching supplier.

The average annual water bill of households in England and Wales will be cut by 4% from April. 

Mobile operator Giffgaff will ratchet up the price of calls and double the price of texts for customers on standard pay-as-you-go next month – but many who buy its 'goodybag' bundles will benefit from more generous allowances.