Utilities

Post Office is to transfer its 450,000 broadband and home phone customers to Shell Energy after the latter company signed a deal to buy part of the Post Office's business. Here's what it means for your service and the price you pay. 

Broadband and landline customers could benefit from new plans to make switching simpler from next year. Under the proposals from Ofcom, households would only have to contact their new provider, which would then handle the switching process.

Green Network Energy, a medium-sized gas and electricity supplier with about 360,000 customers, has stopped trading, as has smaller firm Simplicity Energy, which has about 50,000 customers. If you're with either firm, your energy supply will continue and credit balances are protected. But DON'T switch now – sit tight and wait until your new supplier has contacted you. 

Samsung has today revealed three new handsets for 2021: the Galaxy S21 5G, the Galaxy S21+ 5G, and the Galaxy S21 Ultra 5G. They're certainly not MoneySaving, with the most expensive – the S21 Ultra 5G – costing up to £1,329. But if you're determined to get one, we've got some tips on how to cut costs below.

Energy supplier Utility Point has admitted it is having customer service problems due to coronavirus-related staffing issues, which has primarily seen many former customers struggling to get back credit worth £100s.

Families in England who can't afford to get online may be able to get free data for the next few months from many mobile providers to help kids learn at home. However, it's a voluntary scheme so not all providers are taking part, plus there is a cap to the help on offer, so don't hang about if you qualify.

Disney+ viewers will see monthly and annual subscription prices hiked by up to £24 a year, but you can cancel your subscription penalty-free – we round up your rights.

Millions of Virgin Media customers will be hit with price hikes of up to £54 a year in the coming months, the telecoms provider has announced today. But affected households can cancel penalty-free as a result – here's how to beat the hike.

Fee-free mobile roaming when you travel to European Union countries will no longer be guaranteed from 1 January 2021, but major mobile operators have confirmed they have "no plans" to bring charges back now that a trade deal has been reached.

Energy giant E.on has apologised after taking around 1.5 million customers' direct debits up to two weeks early, leaving many without cash in their accounts just before Christmas. E.on says it'll be processing refunds automatically, but these won't hit accounts until 29 December 2020. If you've incurred extra charges, you CAN get reimbursed, but you'll have to ask for it.