TSB

TSB has promised to refund customers who lose money through any type of fraud under its fraud refund guarantee.

TSB has announced it's cutting the interest rate on its Classic Plus current account from 5% to 3% this summer – and it's temporarily reviving its £75 switching incentive for those who refer friends and family to the bank.

Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal. 

An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks.

TSB customers have wrongly received texts saying they don't have enough money to make payments and that they need to pay cash into their account that same day, MoneySavingExpert.com can reveal.

Some TSB customers are locked out of their online and mobile banking this morning – after  attempted maintenance work over the weekend.

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

TSB customers should urgently check their credit scores after the bank admitted there were delays updating the credit references following its major IT problems in April. The bank said there have been delays updating the three UK credit agencies, Equifax, Experian and TransUnion (formerly Callcredit), about its customers – meaning some credit scores may be out of date, which could affect their ability to borrow money. Following initial concerns raised in a Which? story, TSB confirmed to MoneySavingExpert the delays began in April, but said it started sending over the information in July and from September everything should be up to date. The latest problems follow a major IT meltdown in April, which left customers locked out of their accounts, direct debits cancelled and a huge rise in fraud cases. TSB has confirmed the credit score delays are linked to the IT problems from earlier this year. See our TSB banking chaos – your rights guide for more information. You can check your credit score for free using our Credit Club, plus see our Credit Scores guide for more information.

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

TSB lost only 900 more customers between April and June than it did between January and March - despite its major IT meltdown.