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Fans who've bought Ed Sheeran tickets on reselling sites such as Viagogo have been warned they won't be able to get into the concerts. But if you've paid for a ticket you can't use, the singer's promoter has now released a downloadable letter which might help you get your money back – here's what to try.
21 July 2017

Customers of ticket reselling site Viagogo have been left hundreds of pounds out of pocket after they weren't informed of the total price of their booking – which included additional fees of up to £300 – until after they'd been billed. The website has admitted it suffered an online glitch and will refund those affected.
3 February 2017

Yahoo has admitted that personal information from at least 500 million user accounts has been stolen, in what may be the largest-ever publicly-announced data breach. If you think you may have been affected you should urgently change your password - here's what else you can do to protect yourself from this and other high-profile hacks.
23 September 2016

New US visa waiver rules mean 100,000s of Brits now need a new passport to visit the US, and many have been caught out as a result, with some missing flights or even forced to cancel their trip. Here's how to check your passport, what to do if you've not got an e-passport and what your rights are if you've been turned back.
10 May 2016
Hundreds of thousands of UK passport holders may no longer be able to fly to the USA under the ESTA visa-waiver scheme following a change in the rules, figures obtained by MoneySavingExpert.com under the Freedom of Information Act reveal. If you’re affected, here’s what you need to know and what you can do.
6 May 2016
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