Lloyds TSB has become the first of the major banks to unveil a junior cash Isa, over three months after the tax-free children's saving scheme was launched.
Skipton Building Society is facing a legal challenge and growing anger over its decision to hike its standard mortgage rate by a whopping 1.45 percentage points next month.
"Brand new customers only" was once the comical slogan used to mock banks and building societies that hiked existing customer charges while lowering those for newbies.
The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.
15 September 2009
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