Santander has seen a big improvement in customer satisfaction but that hasn't stopped it maintaining the unwanted ignominy of being the worst of the major banks for customer service, in a poll of MoneySavingExpert.com users.
Banks, building societies and credit card providers are making it easier to reclaim payment protection insurance (PPI), following a campaign by MoneySavingExpert.com and consumer group Which?. However, there is still more work to do.
NatWest has launched the lowest-ever five-year fixed mortgage rate in a sign of falling home loan costs for longer-term deals, but many won't qualify for it.
230,000 Santander business customers with free current accounts will soon be hit with a monthly charge, despite the fact some customers were sold the account as being 'free forever'.
Banking giants have agreed to make it easier for consumers to find out how to reclaim mis-sold payment protection insurance (PPI), following an investigation by MoneySavingExpert.com and Which?.
The dreaded fee to buy foreign currency in the UK on a debit card is slowly dying, after banks were forced to axe the charge following pressure from the Office of Fair Trading.
Many leading banks, insurers and energy companies are making existing customers pay to phone them while offering free numbers to new customers, consumer group Which? has found.
21 June 2012
Suggest a story
Got a money-related news story that affects you? Email us