Refund

Thick fog covering most of south east England left flights delayed and cancelled this morning, while others have been hit by problems over the past week. If you've been affected, here's a round-up of your rights.

Music giant HMV has today been bought by restructuring firm Hilco, but your rights remain mainly unchanged.

Weather forecasters are warning of major travel disruptions over the coming days, so consumers should know their refund and compensation rights in case of problems.

It's been a bad day for commuters, with more woe to come, so what can you claim if you're delayed?

Dozens of the UK's largest online stores have been warned to bring their websites up to scratch so they comply with consumer protection laws, or face action.

Consumers with gift cards for fashion retailer Peacocks can no longer use them as the company has gone into administration.

John Lewis has launched a never-ending refunds policy.