Refund

More than 180,000 credit card customers of the firm New Day – which provides Aqua cards and storecards for Debenhams, House of Fraser, Topshop and more – can expect to pocket an average refund of £20 each after they were hit with unfair additional charges on top of default fees and other charges.

Broadband firms will be forced to repair faults quickly, speed up installation, improve reliability and pay out automatic compensation to customers hit by service outages under far-reaching plans announced today by the UK telecoms regulator.

Thousands of Family Mobile, IKEA Mobile and Smarter Mobile customers will no longer be able to use their pay-as-you-go (PAYG) service from 31 August, although they will get a refund of unused credit following a U-turn by the provider.

Nearly two years after admitting it had breached the Consumer Credit Act, the Co-operative Bank still has not refunded all the affected customers.

O2 says it's fixed a 'network equipment' problem which left some users unable to make calls, send texts and access the internet on Monday evening. But if you've lost out financially as a result of the issue, complain and ask for a reimbursement.

Some customers of the bank have received a post-Christmas surprise worth thousands of pounds after it started paying out compensation over a mistake it made in the information included in annual statements.

Retail giant Tesco says no customer will lose out as a result of its decision to pull out of its kitchen and bathroom fitting business, but it was unable to give those affected a timeframe of when their orders would be either refunded or completed.

If you have a Kiddicare gift card, spend it now and see if you can bag a bargain as the retailer's confirmed it's shutting all but one of its stores.

Consumers are set for stronger rights under the Government's draft Consumer Rights Bill – but the new law could be too difficult to enforce, MoneySavingExpert.com creator Martin Lewis told MPs today.

If you've been affected by today's Tube strike, you won't be able to get a refund for delayed or cancelled journeys.