Refund

If you had a NatWest or RBS student current account between November 2002 and March this year and you haven't already been contacted about receiving a refund for wrongly charged interest, you can expect a letter detailing how much you're being refunded by 1 November.

Holidaymakers with collapsed travel firm Lowcostholidays have flooded our inbox with reclaim stories.

A major flaw in the way some gas meters are read is an industry-wide problem that may have affected as many as 11,000 energy customers, with many having been overcharged and owed a refund by suppliers, it was revealed today.

Thousands of gas customers could be due a refund from energy companies after big six supplier E.on spotted a major flaw in the way some meters are being read.

If you've booked a trip to a country where the Zika virus is rife and are pregnant or travelling with someone who is, you should be able to get your money back or at least rearrange your trip. But policies differ by holiday company and insurer, MoneySavingExpert.com has found – and most other travellers are unlikely to be able to cancel their trip without losing money.

Opportunistic claims management companies are siphoning off up to a third of compensation cash paid to consumers and have already pocketed around £5 billion from PPI payouts, MPs have warned.

The energy firm Co-operative Energy has been wrongly charging customers who want to switch to another provider up to £60 to leave, even though they're in the last 49 days of their contract and should be able to switch penalty-free, MoneySavingExpert.com has learned.

Customers left out of pocket after mobile phone company Ovivo shut up shop two years ago will not be getting their money back.

Scottish Power has been ordered to pay £15 million to customers for IT failings that resulted in more than 300,000 people either receiving their energy bills late or for the wrong amount.  

Most passengers claiming compensation for train delays should automatically be given a cheque instead of rail vouchers from tomorrow – but the law to enforce this has been postponed by six months.