Refund

The majority of businesses in the UK don't fully understand rules around 'unfair terms' in relation to consumer rights law, according to the Competition and Markets Authority (CMA).

Long-suffering Southern rail passengers will be among the first in the UK to benefit from a new Government scheme that will force firms to pay out if a train is more than 15 minutes late – but the scheme won't be rolled out across the country until at least 2020.

A faulty Hotpoint tumble dryer owner who was refused a refund by his credit card provider Nationwide has had the decision overturned by the Ombudsman – triggering a rethink by the building society on other similar cases. Here's what the ruling means and how you can try to claim from your credit card company.

More than 1,000 Very customers who paid for reduced-price PlayStation 4s have been left disappointed after the online retailer failed to deliver the consoles and has now cancelled orders due to lack of stock.

Airline Monarch has won an extension to its ATOL licence after securing "significant further investment", meaning its flights and package holidays will continue to operate as normal for the time being.

Social media has been rife with rumours about the airline Monarch's financial health. The company has strongly rebuffed speculation that it could end up going bust and insists it's "trading well", but we've still had questions about your rights and ATOL protection.

Payday loan company CFO Lending has agreed to pay more than £34 million of redress to 97,000 customers after it was found to have acted unfairly, the Financial Conduct Authority (FCA) has confirmed.

Apple aficionados who pre-ordered a new iPhone 7 for today's launch from EE, O2, Three and Vodafone have been left fuming after being told they'll have to wait to get their hands on it - in some cases, for at least six weeks . However, you may be able to cancel your order and claim a refund if it's late.

10,000s of holidaymakers hit by the collapse of the online travel agent Lowcostholidays have registered as creditors, according to the administrators - but they're unlikely to get money back unless they try a different route such as Section 75 or chargeback. The good news is administrators say the latter method has proved successful for "a significant number".

A landmark damages claim against Mastercard that could put £100s in the pockets of around 46 million UK consumers has been filed at the Competition Appeal Tribunal (CAT) this morning.