Complaints about financial firms to the independent Ombudsman Service were up by 18% during the second half of last year, after many banks and other providers wrongly rejected consumer gripes.
Borrowers with a mortgage where the interest is calculated once a year could save hundreds of pounds by overpaying in the next two weeks, brokers insist.
Customers of the three Government-backed banks will get a choice which provider they belong to when the trio are dismantled, the Chancellor has revealed.
3 November 2009
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