The Financial Ombudsman Service is planning to take on 1,000 new staff to deal with the record number of complaints it expects to receive in the next financial year.
The Co-operative Bank has been fined £113,300 by the Financial Services Authority (FSA) for failing to handle payment protection insurance (PPI) complaints fairly.
A company which sent text messages about payment protection insurance (PPI) reclaiming and compensation for accidents has been censured by the Advertising Standards Authority (ASA).
Claims management companies (CMCs) should be banned from cold calling says charity Citizens Advice, after research revealed 90% of consumers have been pestered by calls, emails or texts by them.
HSBC has become the latest giant to set aside extra cash to pay victims of mis-sold payment protection insurance, once again highlighting the huge scale of the scandal.
Taxpayer-backed Royal Bank of Scotland has set aside another £400 million to compensate customers it flogged worthless payment protection insurance to.