PPI

When MoneySavingExpert.com creator Martin Lewis was invited to one of Barclays' flagship branches in west London, he was under no illusion the bank would be on its best behaviour. But did two of its top bosses convince him it really has consumers at the front of its mind?

Lloyds Banking Group is being investigated by the Financial Conduct Authority (FCA) over the way it handles complaints over payment protection insurance mis-selling.

Banking giant Barclays has set aside another £1.35 billion to cover payment protection insurance mis-selling, taking its total PPI bill to £4 billion.

£424 million was paid out to victims of payment protection insurance (PPI) mis-selling in April this year — bringing the total bill across the industry to over £10 billion so far.

Lloyds Banking Group has admitted to "issues" with how it handles payment protection insurance (PPI) complaints after an investigation alleged staff were told to ignore possible fraud.

Customer dissatisfaction with financial firms has reached record levels with half a million new complaints dealt with in the last year, the Financial Ombudsman Service said today.

Silent and abandoned phone calls about payment protection insurance (PPI) are being investigated by telecoms watchdog Ofcom, which says consumers who get unwanted calls are getting around two each week.

Customers mis-sold identity protection and card protection policies from a bank or credit card firm could soon be entitled to millions of pounds in refunds.

Claims management companies will have to agree all customer contracts in writing before taking a fee under new rules revealed today.

It's not just April Fool's Day today, it is also the day the entire system of financial regulation changes in the UK.